Frequently Asked Questions
100% Satisfaction Guaranteed!
This service is covered by our unique People Tracing Experts Guarantee. Unlike other trace companies we guarantee to trace the exact person you are looking for, or you don't pay a penny!
How much does it cost to find someone?
The price of a standard in-depth search to find someone in the UK is just £498. Although this can vary depending on the information you have for us to work with as we do offer some no find no fee searches too. We always advise giving us a call to work out exactly how we can help you.
What if you can’t find the person I’m looking for?
If we can’t find your person there is no charge for our efforts if you have been placed on one of our no find no fee searches. If you have been placed on an in-depth search a full report will be written for you and only half payment is required to cover the research costs. If we are supplied the key information we need then we find people in 95% of cases.
What if I don’t have much information about the person I am looking for?
If you do not have the key information which is a full name, a last known address or area and an age or date of birth we can still help you. You would need to order an in-depth search. Please call us on 0113 3660242 and we’ll happily run through the details you have and advise you on the best service for your needs.
What if I want a more detailed search?
We offer a range of premium searches for people who require an extra level of detail, service and care. If this is you please visit our premier customer section.
What if you find the wrong person?
We have checks in place to make sure we always trace the correct person. In the event that we trace the incorrect person we would perform a full recheck on your case but must stress the checks we do before supplying you your results safeguard both us and you against this happening.
How will I know you have traced the right person?
Our checks are extremely strict and the results we provide you are guaranteed to be correct.
Do you contact the person i'm looking for?
We can trace discreetly if required, there is an option to do so on all our order forms.
How should I contact the person?
When we locate people it can be useful to know the best way to contact them, especially if we have found your long lost family. We provide an aftercare pack with our in-depth results which explain in detail how to proceed with any results we provide.
Do you store my personal details?
We collect your name, address, telephone number and email so that we can contact you regarding your search, we have to keep an audit of whom we work for due to the sensitive nature of what we do. Your details are not added to any People Finder databases.
If you have any other questions then please call us on 0113 4363690 and our team will be happy to help you.